At times, the Remote Control Tool that is downloaded to the support PC, when Remote Control is initiated, can appear blank or only having a single line of text, resulting in Remote Control not working.
This can happen if an older version of the Remote Control Tool application was downloaded to the support PC from a previous Remote Control session.
To fix this problem go to the following folder and delete it, then try Remote Control again.
C:\users\X\AppData\Local\Esprida\RemoteControl
(Where X is the name of the user profile that is being used.)
