Agent

When running register.bat on a Win 7 64 bit environment where java (32bit) has already been pre-installed, you may encounter the following error.

‘java’ is not recognized as an internal or external command, operable program or batch file.

C:\Program Files (x86)\Esprida\Esprida LiveControl Agent\bin>

To prevent this, register.bat must be run from the CMD (32bit) located in the C:\Windows\SysWOW64 folder.

When you’re going to deploy many identical devices, it is often practical to create an image of the device with the Agent already installed but not licensed. Before you create the image there are a few small steps to perform to prepare the Agent for imaging and ensure that your deployment process runs smoothly. These steps are necessary whether you’ve deactivated an agent that was previous licensed or if you installed a fresh copy of the Agent without going through the license process.

Steps for imaging a device
Make sure the Agent device has Ultra VNC™ Installed and properly configured.
If the device already has the Agent installed and licensed, continue with step 1. If theAgent is not already installed on the device, proceed to step 2.

1. Uninstall the current installation of the Esprida LiveControl Agent, by going to Start/Programs/Esprida/Uninstall Esprida LiveControl Agent.
Follow the Instructions in the Uninstall Wizard. Once the uninstall process is complete, restart the device.

2. Install a fresh Agent to the device by utilizing the Agent Installation.exe previously downloaded from the Esprida LiveControl Server.
Follow the Installation Wizard and choose the options corresponding to the previous installation you had on the device until the installation is complete.

3. When the Agent Installation Wizard is finished, the Agent License Tool will automatically start. Click the Cancel button, as the Agent will not be licensed at this time.

4. Now the running Esprida LiveControl Agent must be stopped on the device.
• If it is installed in a Windows XP environment, go to the Windows Services screen and stop the Catapult Start DMD service, as shown in the below example.

• If it is installed in a Windows 7 environment, open a command prompt and run the following command.
taskkill /F /T /IM EspridaAgent.exe
It will return saying two processes have been terminated, as shown in the below example.

5. Go to the directory in which the Agent was installed, and navigate to the lib folder.
Example – C:\Program Files\Esprida\Esprida LiveControl Agent\lib
Delete the file: dmdUUID.txt
The device is now ready to have an image taken and the image applied to other devices.

Note: Once the image is installed on a new device, that device needs to be licensed as per the Esprida LiveControl Agent Install Guide.

The complete set of instructions for installing the Agent can be found in the ‘Esprida Agent Install Guide.pdf’ document. This document can be downloaded from:

1. The Documentation & Releases page in this portal.

2. If you are already an Esprida customer or have a user account for Esprida LiveControl Server, the latest version of this document is available by:

3. Logging into Esprida LiveControl Server (https://livecontrol.esprida.com) with your access information.

4. Clicking on Resources in the top right corner. This will take you to the Product Download tab.

5. Selecting the Product Documentation tab.

6. Clicking on Agent Install Guide in the User Guides section.

If you are already an Esprida customer or are working with Esprida in a proof of concept, you should already have a user account to access the Esprida LiveControl Server. To download the latest Agent:

1. Log into Esprida LiveControl Server (https://livecontrol.esprida.com) with your access information
2. Click on Resources in the top right corner. This will take you to the Product Download tab.
3. Select the Download button for the Agent that is appropriate for your operating system

If you are not yet an Esprida customer, please contact a member of the sales team at Esprida at info@esprida.com or (905) 629-0455.